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SAP C-TS470-2412 Exam Syllabus Topics:

Topic
Details

Topic 1

Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

Topic 2

Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.

Topic 3

Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.

Topic 4

Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q15-Q20):

NEW QUESTION # 15
When creating a reservation in a service order, which storage location can be used? Note: There are 2 correct answers to this question.

A. The storage location that is assigned to the service employee of the service order
B. The storage location that is assigned to the work center of the service order
C. The storage location that is assigned to the service organization of the service order
D. The storage location that is assigned to the sales organization of the service order

Answer: B,C

Explanation:
Areservationin a service order reserves materials (e.g., spare parts) from a storage location. The correct answers areAandC. Let's explore this in detail.
Reservation Process:
When a service order includes materials (e.g., via a BOM or manual entry), the system creates a reservation (movement type 261) specifying the storage location.
* Storage location assigned to the service organization (A):The service organization (defined in org management) can be linked to a default storage location in customizing (e.g., SPRO # Service # Organizational Data). This location is proposed for reservations, reflecting where the service team typically sources parts.
* Storage location assigned to the work center (C):The work center (e.g., "Repair Shop") executing the order can have a storage location assigned in its master data (transaction IR02). This ensures parts are reserved from the work center's designated stock.
Why Not the Others?
* Sales organization (B):Sales orgs handle commercial aspects, not physical stock locations for service execution.
* Service employee (D):Employees don't have storage locations assigned; they're linked to work centers or org units.
Example:
Service order for Plant 1000, service org "SERV1" (storage loc. "0001"), work center "WC01" (storage loc.
"0002"). Reservation can use "0001" or "0002" based on configuration.
"Reservations in service orders can use storage locations assigned to the service organization or work center."

NEW QUESTION # 16
In an SLA determination procedure, which of the following can you use? Note: There are 2 correct answers to this question.

A. Service organizational unit
B. Service contract
C. Service profile
D. Response profile

Answer: C,D

Explanation:
In SAP S/4HANA Cloud Private Edition, Service,Service Level Agreement (SLA)determination ensures that service transactions (e.g., service orders) meet predefined time or performance commitments. The SLA determination procedure uses specific profiles to calculate deadlines. The correct answers areservice profile (A)andresponse profile (B). Let's dive into this comprehensively.
What is SLA Determination?
SLA determination automatically assigns deadlines (e.g., response time, resolution time) to service items based on configured rules. It's critical for ensuring customer satisfaction and compliance with contractual obligations.
* Service profile (A):A service profile defines overall SLA parameters, such as the total time allowed to complete a service (e.g., "Resolve within 48 hours"). It's assigned to a service transaction or derived from a contract and includes settings like working hours or escalation rules. For example, a "Gold Service" profile might allow 24 hours for resolution.
* Response profile (B):A response profile specifies the initial response time (e.g., "Respond within 4 hours"). It focuses on the first action (e.g., acknowledging a customer issue) and is often paired with a service profile for a complete SLA framework. For instance, a "High Priority" response profile might mandate a 2-hour response.
Why Not the Others?
* Service contract (C):While a service contract may reference SLAs, it's not "used" in the determination procedure-it's a source document, not a configuration element like a profile. The SLA profiles are derived from or linked to it.
* Service organizational unit (D):This defines who performs the service, not the SLA deadlines. It influences assignment, not time-based SLA calculation.
How It Works in Practice:
* A service order is created (e.g., for a pump repair).
* The system checks the SLA determination procedure (customized in SPRO # Service # SLA Determination).
* Based on the item category or contract, it applies a service profile (e.g., 48-hour resolution) and response profile (e.g., 4-hour response).
* Deadlines are set and monitored (e.g., via the Service Order Issues app).
Additional Insight:
SLA profiles can incorporate calendar settings (e.g., excluding weekends) and priority levels,making them flexible for different scenarios. They're maintained in customizing under "Define Service Profiles" and
"Define Response Profiles."
"The SLA determination procedure utilizes service profiles and response profiles to calculate and enforce deadlines for service transactions."

NEW QUESTION # 17
What can you display in the app Find Technical Object? Note: There are 3 correct answers to this question.

A. Service costs of the technical objects
B. Installation information of the technical objects
C. Planned and call dates for recurring service activities
D. Measurement documents and measuring points of the technical objects
E. System and user statuses of the technical objects

Answer: B,D,E

Explanation:
TheFind Technical Objectapp in SAP S/4HANA Cloud Private Edition, Service provides details about technical objects (e.g., equipment, functional locations). The correct answers areA, B, C. Let's explore.
App Functionality:
This Fiori app allows users to search and view technical object data.
* Installation information (A):Shows where the object is installed (e.g., functional location hierarchy).
* Measurement documents and measuring points (B):Displays recorded measurements (e.g., temperature) and their points.
* System and user statuses (C):Lists statuses (e.g., "INST" for installed, user status "In Repair").
Why Not the Others?
* D:Service costs are in financial apps (e.g., Service Actuals), not this app.
* E:Planned/call dates are in maintenance plan apps, not here.
Example:
Search equipment "E001" # See installation (FL-001), measuring point (Temp), status (INST).
"The Find Technical Object app displays installation information, measurement documents and points, and system/user statuses."

NEW QUESTION # 18
Which information do you maintain for each line item of an ad hoc billing plan? Note: There are 3 correct answers to this question.

A. Attachment
B. Billing date
C. Billing document request ID
D. Billing value
E. Description

Answer: B,D,E

Explanation:
Anad hoc billing planin a service contract allows flexible billing without fixed periodicity. The correct answers areB, C, E. Let's explore.
* Billing value (B):The amount to be billed (e.g., $500) is mandatory for each line item.
* Description (C):A text field (e.g., "Q1 Service Fee") describes the billing purpose.
* Billing date (E):The date when billing occurs (e.g., 2025-03-31) drives the billing document request.
Why Not the Others?
* Attachment (A):Optional, not required.
* Billing document request ID (D):Generated by the system, not maintained manually.
Example:
Line 1: $200, "Inspection Fee," 2025-04-01.
"Ad hoc billing plan line items include billing value, description, and billing date."

NEW QUESTION # 19
What are possible steps in an in-house repair process in SAP S/4HANA Cloud Private Edition, Service? Note:
There are 3 correct answers to this question.

A. Create an in-house repair for a repair request from a customer.
B. Post a goods receipt for a returned object.
C. Create an in-house repair after a pre-check for a repair object.
D. Generate a repair object based on the repair order status.
E. Perform a pre-check for an in-house repair and make a decision.

Answer: A,B,E

Explanation:
The in-house repair process (scope item 3XK) in SAP S/4HANA Cloud Private Edition, Service involves handling customer repair requests and processing returned objects. Key steps include:
* Perform a pre-check for an in-house repair and make a decision: A pre-check assesses the repair object's condition to decide whether to proceed with repair, reject it, or take other actions. This is a standard initial step.
* Post a goods receipt for a returned object: When a customer returns a defective item, a goods receipt is posted (e.g., via transaction MIGO or a service order), creating a repair object in the system.
* Create an in-house repair for a repair request from a customer: This step involves creating a repair order (e.g., transaction type REPA) based on a customer's request, initiating the process.
* Generate a repair object based on the repair order status: Repair objects are not generated from order status; they are created upon goods receipt or manually.
* Create an in-house repair after a pre-check for a repair object: While a pre-check precedes repair, the repair order is typically created first, not after the pre-check as a separate step.These steps align with the SAP Best Practices for in-house repair."The in-house repair process includes performing a pre- check, posting goods receipt for returns, and creating a repair order based on customer requests." (SAP Signavio Process Navigator, In-House Repair).

NEW QUESTION # 20
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